FAQ

What information is required for registration by a Seller? How to guarantee license validity?

Input the company name, contact person, contact telephone, contact email, transaction currency and other information.
Upload photocopies of business license and identity card of legal representative.

Must domestic receivables account of seller be a public account?

Yes, it must be a public account.

How many seller withdrawal bank accounts can be registered?

At present just one bank account can be registered for withdrawal.

How soon can a seller outside of mainland China receive the withdrawal?

In 2 business days.

What buyer information is required for registration? How to guarantee license validity?

Input the company name, contact person, contact telephone, contact email, transaction currency and other information.
Upload photocopies of business license and identity card of legal representative.

How can a Buyer Top Up an account?

There are two methods to Top Up: use Ping An Bank or use Standard Chartered Bank.

What conditions are necessary for a Buyer to Top Up an account?

Input the required information. After account validation, the buyer account will be approved for recharging.

How is the currency determined?

ETP Buyer and Seller accounts are displayed in USD, foreign Top Up amounts are displayed in USD, China withdrawals are displayed in RMB.

How often are USD rates updated on the ETP platform?

Exchange rate is updated once each day.

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